89bat Terms & Conditions

These terms and conditions ("Terms") form a legal agreement between the 89bat platform ("Platform", "we", "our") and its users ("you", "user"). By creating an account at 89bat or using the platform, you are considered to have fully agreed to these Terms.

Our platform provides cricket betting, slot games, live casino, and other online gaming services for residents of Bangladesh. These Terms apply to all of our services.

If you disagree with any part of these Terms, please refrain from using the platform. If you have any questions, contact our support team.

• You must be 21 years of age or older — this platform operates for users aged 21 and above only.
• You must operate the account in your own name and for your own benefit — playing on behalf of a third party is not permitted.
• A user may create only one account. Creating multiple accounts may result in all accounts being closed and accumulated funds being forfeited.
• All information provided at the time of registration must be accurate, complete, and up to date. Providing false information may result in the account being cancelled.
• It is your responsibility to keep your account username and password secure. You are personally responsible for all activity on your account.
• You must confirm that there is no legal restriction on your participation in online gaming from your location.

89bat operates as a safe and reliable platform. We conduct identity verification to protect account security and the interests of our users.

3.1 Reasons for Verification

We may verify your identity in any of the following circumstances:

• When a significant withdrawal is requested for the first time
• When unusual activity is detected on the account
• At any time our security team deems it necessary

3.2 Required Documents

Any of the following documents may be requested for verification: National ID card (NID), passport, birth registration certificate, or proof of residence. If the required documents are not submitted, the account may be temporarily suspended.

5.1 Welcome Bonus

89bat offers new members a 120% bonus on their first deposit, up to a maximum of ৳5,000. The following conditions apply to claiming the bonus:

• The bonus applies to the first deposit only — it does not apply automatically to subsequent deposits.
• For example: depositing ৳1,000 adds a ৳1,200 bonus, making the total balance ৳2,200. Depositing ৳10,000 adds a ৳5,000 bonus, making the total balance ৳15,000.
• The wagering requirement must be met before withdrawing the bonus: bonus amount × 20. Example: ৳1,200 bonus × 20 = ৳24,000 must be wagered (on the bonus amount only, deposit not included).

5.2 General Bonus Rules

• Winnings earned from a bonus will be withdrawable only after the wagering requirement has been met.
• Claiming bonuses on multiple accounts from the same IP address or the same device is not permitted.
• We reserve the right to modify or withdraw any promotion at any time.
• If evidence of bonus abuse or fraud is found, the bonus and any associated winnings will be cancelled.

6.1 Betting Restrictions

The following rules must be observed when betting at 89bat. We are committed to maintaining a fair and transparent gaming environment.

• All bets are final once placed and cannot be changed or cancelled, except in cases of technical error.
• If a bet is left in an unresolved state due to a technical issue, we reserve the right to make a determination.
• For sports betting, we reserve full discretion in setting markets, odds, and limits.
• In casino games, the result from the game provider will be considered final.

6.2 Prohibited Activities

Any of the following activities are strictly prohibited and may result in account cancellation:

• Using any form of arbitrage betting or bonus harvesting strategy
• Using software bots, scripts, or automation tools
• Exploiting game errors or programming vulnerabilities
• Colluding with other users to gain an unfair advantage
• Using the platform for the purpose of money laundering

89bat's VIP program has five tiers. Weekly cashback and other benefits are provided at each tier.

Advancement to a VIP tier depends on your activity and participation on the platform. The decision of 89bat regarding cashback amounts and VIP benefit details is final.

89bat believes gaming is for entertainment — it should not be used as a source of income. We are committed to helping users develop healthy gaming habits.

8.1 Limit-Setting Features

• Users can set limits on their deposits, betting, and losses.
• A request to temporarily or permanently close an account can be made if needed.
• The Self-Exclusion feature allows you to take a break from the platform for a set period of time.

For more details on responsible gaming, visit our Responsible Gaming page.

89bat places the highest importance on protecting users' personal information. Our platform uses SSL encryption and fair play technology.

• We use your personal information only for providing services, security verification, and compliance with applicable laws.
• Your information is not sold to third parties. Information may be shared on a limited basis for payment processing or legal requirements.
• Our servers are operated in accordance with the highest security standards.

To learn about our complete privacy policy, please read the Privacy Policy page.

10.1 Closure by User

You may request to close your account at any time through our support team. Before closing your account, you should withdraw any eligible funds remaining in your balance.

10.2 Closure by 89bat

We reserve the right to temporarily suspend or permanently close an account under the following circumstances:

• If a serious breach of these terms and conditions occurs
• If evidence of fraud or forgery is found
• If the documents required for verification are not submitted within the specified time
• If prohibited activities are engaged in

89bat provides its services on an "as is" basis. Our liability is limited in the following areas:

• We are not responsible for any loss caused by internet disconnection, device failure, or issues with third-party services.
• The platform may be temporarily unavailable due to technical maintenance or unforeseen issues.
• The user is solely responsible for any loss arising from unauthorized use of their account credentials (including password).
• The user bears full financial risk of loss from betting and gaming.

89bat reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will make reasonable efforts to notify users.

If you continue using the platform after any changes, you will be considered to have accepted the updated terms and conditions. We therefore recommend visiting this page regularly.

The date of the most recent update is displayed at the top of the page.

If you have a complaint or dispute, please contact our support team directly in the first instance. We believe that most issues can be resolved amicably.

13.1 Complaint Submission Process

• First step: Contact the support team via 24/7 live chat — this is the most effective way to get the fastest resolution.
• Second step: Send an email with a detailed description of the issue — [email protected].
• We review all complaints as quickly as possible and you will be informed about the resolution.

The decision made by 89bat will be considered final, unless something different applies under the law.