Frequently Asked Questions
All Your Questions About 89bat Answered
From account verification to deposits and withdrawals — find clear and straightforward answers to all common questions about 89bat here.
If a question comes to mind while using 89bat, this page should be your first stop. Below you will find more than 20 questions and answers arranged in four sections — verification and documents, playing on mobile, depositing money, and withdrawing money. Every answer is written in direct, easy-to-understand language so you can find a solution quickly. If you cannot find your question here, you can get help via our 24/7 live chat or email.
FAQ
Questions & Answers by Category
Verification & Documents
89bat may request verification during your first withdrawal or when a large transaction occurs on your account. Verification may also be requested to ensure account security or if the system detects unusual activity. You will be notified via live chat, so take action as soon as you see the notification.
Yes, 89bat uses SSL encryption, so every document you upload is stored on a secure server. Your personal information is not shared with third parties and is used solely for verification purposes. For more details on privacy, please read our privacy policy page.
Yes. The name you registered with on 89bat must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. A name mismatch may result in your withdrawal being held or verification failing. Make sure to use the correct name right from the start when registering.
If your verification is rejected, first find out the reason from the support team — it is usually due to a blurry image, a name mismatch, or an expired document. Then re-upload clear and up-to-date documents. If the issue is not resolved, get direct assistance via 24/7 live chat.
A National ID (NID), passport, or driving licence are generally accepted for identity verification. You will need to upload clear photos of both the front and back of the document. A recent bank statement or utility bill may be required for address verification. Contact live chat for more details.
Playing on Mobile
Yes, 89bat can be placed directly on your home screen without downloading an app. Open the site in Chrome, then select "Add to Home Screen" from the menu on the right. After that, tapping the icon takes you straight to the site — exactly like using an app.
89bat is fully optimised for mobile browsers. Almost all games, including slots, live casino, and cricket betting, run normally on mobile. For the best experience, use an updated version of Chrome or Safari and make sure JavaScript is enabled.
89bat runs on smartphones and tablets on both Android and iOS. It can also be used on Windows and macOS laptops and desktops in any modern browser. However, some features may be limited on older operating systems or very old browsers.
Once your connection is restored, simply refresh the page and you will return to the game lobby. Most slot and casino games run server-side, so if a round was in progress when the connection dropped, the result is recorded on the server. If you notice any discrepancy, contact live chat right away — our team will check the logs and assist you.
First, clear your browser's cache and cookies. In Chrome, you can do this from Settings → Privacy → Clear browsing data. Then close the browser, reopen it, and go to the site. If the problem persists, try a different browser or network (switch from mobile data to Wi-Fi or vice versa).
Deposits
Log in to your account, go to the deposit section, and select Nagad as the payment method. Enter the desired amount, then send money via Nagad to the provided number. Once you submit the transaction ID, your balance will be updated within a few minutes. The minimum deposit amount is ৳200.
The minimum deposit amount for every payment method at 89bat is ৳200. This applies equally to bKash, Nagad, Rocket, Upay, and bank transfer. You can start with a small amount, though depositing more will help you get the most out of the welcome bonus.
Go to the deposit page and select bKash. Send money to 89bat's designated bKash number and provide your account ID as the reference. Once the transaction is successful, you will receive a confirmation message from bKash. Enter that transaction ID in the deposit form and your balance will be updated promptly.
First, wait a few minutes, as there can occasionally be a brief delay. If the balance still has not appeared, contact live chat with your bKash or Nagad confirmation message. Provide the transaction ID and time, and the support team will verify and resolve it quickly.
89bat does not impose any charges on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction fee — that depends on the respective operator's own policy. Check your mobile banking app to find out the exact fee.
Withdrawals
Yes, withdrawals can only be made to a bKash, Nagad, Rocket, Upay, or bank account registered in your own name. Withdrawing to someone else's wallet is not possible, and this is also important for security. If the wallet name does not match the account name, the withdrawal may be rejected.
Yes, 89bat accepts withdrawal requests 24 hours a day, seven days a week. Night, early morning, Friday, or Saturday — the time does not matter. After submitting a withdrawal request, the money typically arrives within 30 minutes to 3 hours.
The average withdrawal time at 89bat is 30 minutes to 3 hours. In most cases, mobile wallets (bKash, Nagad) receive funds the fastest. Your first withdrawal may take a little longer if verification is in progress, but once verification is complete, subsequent requests are processed more quickly.
The minimum withdrawal amount at 89bat is ৳1,000. Withdrawal requests below this amount cannot be made. Start a withdrawal once your balance is ৳1,000 or more. This limit is the same for all payment methods — the same rule applies across every channel.
The wagering requirement for the welcome bonus is 20 times the bonus amount. For example, if you receive a ৳1,200 bonus on a ৳1,000 deposit, you will need to wager ৳1,200 × 20 = ৳24,000. Only after that can you withdraw winnings earned from the bonus. Wagering is calculated on the bonus amount only, not on the deposit amount.
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