89bat's Privacy Policy
Your personal information is of the highest importance to us. This page provides a complete description of what data we collect, how we store it, and what steps we take to protect it.
This Privacy Policy ("Policy") is issued on behalf of the 89bat platform ("we", "our", "89bat") and applies to all users ("you", "your", "user") of the website https://89bat.mom. This Policy has been prepared in alignment with the data protection principles in force in Bangladesh.
By registering an account on 89bat or by using the platform, you consent to the terms of this Policy. We reserve the right to amend this Policy at any time. We will notify you appropriately before any changes take effect.
Table of Contents
- Information We Collect
- How We Collect Information
- Purpose of Using Information
- Sharing and Disclosure of Information
- Cookies and Tracking Technologies
- Data Storage and Security
- User Rights
- Protection of Minors
- Third-Party Links
- Policy Changes
- Contact Us
Information We Collect
89bat collects certain types of information to ensure the best experience for users and to maintain platform security. We only collect information that is relevant and essential for operating our services.
1.1 Personally Identifiable Information
Registration and Identity
Information you provide when creating an account includes: full name, date of birth, mobile number, email address, and national ID or passport number (required for age verification).
1.2 Financial Information
Transaction-Related Information
During deposit and withdrawal processes, we store payment method details — such as the identity numbers associated with bKash, Nagad, Rocket, Upay, or bank accounts. Full PINs or passwords are never stored.
1.3 Usage Information
Platform Activity
Your gaming activity, betting history, session duration, preferred game categories, and information about login times and devices are collected automatically. This information is used to improve service quality.
1.4 Technical Information
- IP address and geographic location (up to country level)
- Browser type and version
- Operating system and device information
- Website navigation path and time
- Referral source (how you arrived at our site)
How We Collect Information
89bat collects information in several ways. Each method is transparent and based on user consent.
Information Provided Directly
Information you provide directly through registration forms, KYC processes, contact with the support team, or by filling out promotional forms.
Automatic Collection
Information collected automatically while using the platform through cookies, web beacons, and similar technologies — such as browsing patterns and device information.
Payment Processing
Transaction confirmation information received from the relevant payment gateway during transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
Verification Process
National ID or other document information for age and identity verification, which is processed in a safe and secure manner.
Purpose of Using Information
89bat uses collected information only for specific, lawful, and clearly defined purposes. We never misuse data or use it beyond the stated purposes.
3.1 Service Operations
- Account creation, maintenance, and verification
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- Managing the VIP program
- Maintaining gaming history and transaction records
3.2 Security and Fraud Prevention
- Ensuring account security and preventing unauthorized access
- Detecting and preventing fraudulent transactions
- Complying with Anti-Money Laundering (AML) regulations
- Age verification and ensuring responsible gaming
3.3 Customer Service Improvement
- Providing assistance through our 24/7 support team
- Personalizing the experience according to user preferences
- Resolving technical issues on the platform
- Sending notifications about new games and features (with consent)
Important: We do not sell or rent your personal information to third parties for marketing purposes. Your information is used only for the purposes stated above.
Sharing and Disclosure of Information
89bat gives the highest priority to the confidentiality of your information. However, in certain specific circumstances, we may share information on a limited basis.
4.1 Service Provider Partners
Technology and Payment Partners
To operate the platform, we share necessary information with selected technology partners, payment processing providers, and cloud service providers. These partners operate under strict confidentiality agreements and refrain from independent use of the data.
4.2 Legal Obligations
Law Enforcement Authorities
Under applicable laws of Bangladesh, we are legally obligated to provide relevant information upon receipt of a valid order from a court or government authority. Such disclosure is limited strictly to the extent required by law.
4.3 Cases Where Information Is Not Shared
- For third-party marketing or advertising purposes
- With other gaming or betting platforms
- For any commercial purpose without your explicit consent
- With data brokers or information marketing agencies
Cookies and Tracking Technologies
The 89bat website uses cookies and similar tracking technologies to improve your experience.
Essential Cookies
These cookies are essential for maintaining login sessions, storing security tokens, and the basic functionality of the platform. Disabling them will prevent the platform from working properly.
Functional Cookies
These cookies are used to remember your language preferences, display settings, and personal preferences, so you do not have to reconfigure settings after each login.
Analytics Cookies
Information about which parts of the website are used most and where users encounter difficulties is collected and used to improve service quality.
Cookie Controls
You can disable cookies other than essential cookies from your browser settings. However, this may limit some functionality.
Data Storage and Security
89bat applies state-of-the-art technical and administrative security measures to ensure the safety of your information.
6.1 Technical Security
- SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
- Data stored in secure data centers
- Regular security audits and vulnerability testing
- Two-factor authentication (2FA) support
- Password hashing and encryption of sensitive data
6.2 Data Retention Period
Retention Policy
Certain information may be retained even after an account is closed, as required by legal obligations. Transaction information is retained for the period specified under applicable law. Once legal obligations have ended, data is securely deleted.
No platform can guarantee complete security. We therefore ask you not to share your account password with anyone and to notify our 24/7 support team immediately if you notice any suspicious activity.
User Rights
As a user of the 89bat platform, you have certain fundamental rights over your personal information. We respect these rights and assist you in exercising them.
Right to Access
You may request to know what information we hold about you. We will provide a copy of the stored information.
Right to Rectification
If any information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted; however, some information may be required to be retained due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for marketing communications or non-specific analytics, and request that such processing be stopped.
Right to Data Portability
You may request to receive the information you have provided in a structured, commonly usable format.
Right to Withdraw Consent
For information processed on the basis of consent, you may withdraw your consent at any time. This will not affect processing that has already taken place.
To exercise any of the rights listed above, please contact our support team. We will process your request as quickly as possible.
Protection of Minors
89bat is a responsible gaming platform. Our services are intended only for those aged 21 and above.
We do not intentionally collect personal information from anyone under the age of 21. Age verification is mandatory during the registration process. If we become aware that a minor's information has been collected by mistake, we will promptly close that account and securely delete all associated data.
If parents believe that their minor child has registered on our platform, please notify our support team immediately.
For users aged 21 and above only. To learn more about responsible gaming, visit our Responsible Gaming page.
Third-Party Links & Services
The 89bat platform uses software from game software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others. These third-party service providers have their own privacy policies, which apply to their respective platforms.
89bat is not responsible for the privacy policies of these third parties. We are only accountable for information collected and processed on our own platform. You should review the privacy policy of any third-party service before using it.
Policy Changes
89bat may update this privacy policy from time to time to keep pace with changes in technology, law, and business practices.
- For significant changes, we will notify you via your registered email or through a notice on the platform.
- The date of any change will be noted at the top of this page under the "Last Updated" section.
- Continued use of 89bat after any changes will be considered as your acceptance of the revised policy.
- If you do not agree to the changes, you may request to close your account at any time.
If you have any questions about changes to the policy, please contact our support team.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team. The 89bat support team is available seven days a week, 24 hours a day, in both Bengali and English.
After a data protection request is submitted, we will contact you as soon as possible and take the necessary steps.